VGrabFEEDBACK
Something did not download?
Tell us what happened and we will look at it. Three sentences are plenty — what you were watching, what you clicked, what you saw instead.
Reload the video page once and check that only one version of the extension is enabled. That fixes most reports we receive.
Just fill in the form below: put your site in the URL field, and a line about who you are in the message. Once we have it we add the domain to our block list, and from then on the extension does nothing at all on your site. We’ll write back when it’s done.
Check these first - most issues are quick to fix
- The extension says it found no video on this page
- Start playback first so the player actually requests the video - the extension finds videos by watching those requests. If it still finds nothing, the site may use a delivery format the extension can't read yet; tell us which site below.
- The downloaded file won't play, or the progress bar won't seek
- Recent versions remux every download into a regular mp4, which any player can seek. If the file came from an older version, download it again. If it still won't open, try VLC once, then tell us.
- The download has video but no sound
- Some sites deliver video and audio as two separate tracks; the extension merges them into one file with sound. If yours still has no sound, the site's layout is probably one the extension doesn't recognise yet - send us the address.
- The extension says the video is DRM-protected, or the encryption can't be handled
- We deliberately don't touch DRM-protected videos; that protection is set by the rights holder. There is also one encryption method the extension can't handle - it says so and stops rather than handing you a broken file. Neither case needs a report.
None of these? Tell us below: which page, what you did, and what happened.
We read every single one. If you left your email, we'll email you when there's progress.
A site that won’t download, or something that looks wrong? Write to us: [email protected]